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How do I return an item?

NBH Co. will accept returns of items in sellable condition. Returns must be initiated within fourteen days of your receipt of the product. Items that have been installed and removed, damaged items or items with noticeable wear and tear can't be accepted for return because they cannot be resold to future customers.

Due to safety concerns NBH Co. will not accept returns of full face respirators, half face respirators, particulate masks or respirator parts/accessories. This is to avoid any contamination from handling by customers. Sealed cartridge packs and filter packs will be accepted if returned in sealed and resell-able condition.

To return an item, contact customer service and you will be given a return authorization. Usually an RGA form will be emailed to you to enclose in the shipment. This will ensure that your credit is processed correctly and as quickly as possible. Please allow a week from the date your package is received at our warehouse for our credit department to authorize and process your credit.

A 15% Restocking Fee will be applied to returns sent at the discretion of the buyer. (Please make certain before you purchase an item that it is exactly what you intend. Product information and specifications are available online to assist you in purchasing our products. We have experts who are willing to assist you via phone, email, or instant chat. If you purchase an item that wasn't what you intended and want to return it, it will be considered at your discretion.) This is used to cover the cost of receiving, checking-in, inspecting, returning product to the shelf, and processing relevant paper work associated with the return. NBH will not refund initial shipping charges for returns sent at the discretion of the buyer. The buyer is also responsible for covering the cost of shipping to return the product.

In the event of an error of NBH Co. all shipping costs will be covered by NBH Co. and no Restocking Fee will be charged.

Please contact customer service for more information on returning an item. Thank you.